Privacy Policy

Last updated: 26 June 2026

AMZ Locksmith Ltd (“AMZ Locksmith”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our locksmith services.

We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy laws.

Who We Are

AMZ Locksmith Ltd provides emergency locksmith services, lock repairs, lock replacements, lock installations, burglary repairs and security upgrades throughout West and North West London.

Our contact details

AMZ Locksmith Ltd

82 Acton Lane
London
England
NW10 8TU

Telephone: 020 3916 6091

Email: info@amzlocksmith.co.uk

Website: https://www.amzlocksmith.co.uk

What Information We Collect

Depending on how you contact us or use our services, we may collect:

Your name
Telephone number
Email address
Property address
Billing address where applicable
Details about your enquiry
Information relating to your lock or security issue
Photographs you voluntarily send to us
Appointment details
Payment information where required

We also collect certain technical information automatically when you visit our website, including:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of your visit
Website usage statistics
Security and diagnostic information

How We Use Your Information

We use your information to:

Respond to enquiries
Arrange appointments
Provide locksmith services
Prepare quotations
Process payments
Issue invoices and receipts
Improve our services
Improve our website
Detect fraudulent or malicious activity
Comply with legal obligations
Protect our business and customers

We will never sell your personal information to third parties.

Our Legal Basis for Processing

We process personal information where one or more of the following lawful bases apply:

Contract – to provide the locksmith services you have requested.

Legitimate Interests – to operate and improve our business, respond to enquiries and maintain website security.

Legal Obligation – where we are required to retain information for tax, accounting or other legal requirements.

Consent – where you have agreed to receive marketing communications or accepted optional cookies.

Sharing Your Information

We only share your information where necessary.

This may include trusted service providers who assist us with:

Website hosting
Website maintenance
Payment processing
IT support
Website analytics
Professional advisers
Legal or regulatory authorities where required by law

We require service providers to protect your personal information appropriately.

Data Security

We take appropriate technical and organisational measures to protect your personal information.

These measures include secure website encryption (SSL), password-protected systems, website security monitoring, software updates and secure hosting.

Although we work hard to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Retention periods may vary depending on customer enquiries, completed work, accounting requirements and warranty records.

Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where applicable.
Request restriction of processing.
Object to certain processing activities.
Request a copy of your personal data in a portable format where applicable.
Withdraw consent where processing is based on consent.
Make a complaint to the Information Commissioner’s Office (ICO).

Before responding to certain requests, we may need to verify your identity.

Third-Party Services

Our website may use trusted third-party providers to help operate and improve our website and services.

These may include website hosting providers, website security services, analytics providers, payment providers and mapping services.

Further information about cookies and similar technologies can be found in our separate Cookie Policy.

Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal obligations.

The latest version will always be published on this page together with the date of the most recent update.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

AMZ Locksmith Ltd