Privacy Policy

Who We Are

AMZ Locksmith Ltd provides emergency locksmith services, lock repairs, lock replacements, lock installations, burglary repairs and security upgrades throughout West and North West London.

Our contact details

AMZ Locksmith Ltd

82 Acton Lane
London
England
NW10 8TU

Telephone: 020 3916 6091

Email: info@amzlocksmith.co.uk

Website: https://www.amzlocksmith.co.uk

What Information We Collect

Depending on how you contact us or use our services, we may collect:

• Your name
• Telephone number
• Email address
• Property address
• Billing address where applicable
• Details about your enquiry
• Information relating to your lock or security issue
• Photographs you voluntarily send to us
• Appointment details
• Payment information where required

We also collect certain technical information automatically when you visit our website, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Website usage statistics
• Security and diagnostic information

How We Use Your Information

We use your information to:

• Respond to enquiries
• Arrange appointments
• Provide locksmith services
• Prepare quotations
• Process payments
• Issue invoices and receipts
• Improve our services
• Improve our website
• Detect fraudulent or malicious activity
• Comply with legal obligations
• Protect our business and customers

We will never sell your personal information to third parties.

Our Legal Basis for Processing

We process personal information where one or more of the following lawful bases apply:

Contract – to provide the locksmith services you have requested.

Legitimate Interests – to operate and improve our business, respond to enquiries and maintain website security.

Legal Obligation – where we are required to retain information for tax, accounting or other legal requirements.

Consent – where you have agreed to receive marketing communications or accepted optional cookies.

Sharing Your Information

We only share your information where necessary.

This may include trusted service providers who assist us with:

• Website hosting
• Website maintenance
• Payment processing
• IT support
• Website analytics
• Professional advisers
• Legal or regulatory authorities where required by law

We require service providers to protect your personal information appropriately.

Data Security

We take appropriate technical and organisational measures to protect your personal information.

These measures include secure website encryption (SSL), password-protected systems, website security monitoring, software updates and secure hosting.

Although we work hard to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Retention periods may vary depending on customer enquiries, completed work, accounting requirements and warranty records.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where applicable.
• Request restriction of processing.
• Object to certain processing activities.
• Request a copy of your personal data in a portable format where applicable.
• Withdraw consent where processing is based on consent.
• Make a complaint to the Information Commissioner’s Office (ICO).

Before responding to certain requests, we may need to verify your identity.

Third-Party Services

Our website may use trusted third-party providers to help operate and improve our website and services.

These may include website hosting providers, website security services, analytics providers, payment providers and mapping services.

Further information about cookies and similar technologies can be found in our separate Cookie Policy.

Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal obligations.

The latest version will always be published on this page together with the date of the most recent update.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

AMZ Locksmith Ltd

82 Acton Lane
London
England
NW10 8TU

Telephone: 020 3916 6091

Email: info@amzlocksmith.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). We would, however, appreciate the opportunity to resolve your concerns first.